Privacy Policy

Introduction

buyjapanproperty.com ("we", "us", "our") is operated by japanre.jp from Yokohama, Japan. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, services, and applications.

We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), Japan's Act on the Protection of Personal Information (APPI), and the Australian Privacy Act 1988.

Information We Collect

Information you provide directly

• Account information: Name, email address, and password when you create an account
• Newsletter subscription: Email address and property interest preferences
• Consultation bookings: Name, email, phone number, and consultation details
• Contact form submissions: Name, email, subject, and message content
• Payment information: Processed securely by Stripe; we do not store credit card numbers

Information collected automatically

• Device information: Browser type, operating system, screen resolution, and device type
• IP-based country detection: Used to display appropriate currency conversions (USD, AUD, GBP, EUR)
• Search and browsing behaviour: Properties viewed, search filters used, prefectures browsed, pages visited, and time spent
• Session identifiers: A unique session ID stored in your browser's localStorage to link browsing behaviour with your account if you later subscribe or register
• Referral source: How you arrived at our website (search engine, social media, direct link)

How We Use Your Information

• Personalised property recommendations: We use your browsing behaviour and stated preferences to suggest relevant properties
• Newsletter delivery: Weekly property digest and occasional product updates sent to your email
• Consultation service: To schedule and conduct property consultation calls
• Platform improvement: Analytics to understand how users interact with our platform and improve the experience
• Fraud prevention: To detect and prevent fraudulent or abusive use of our services
• Legal compliance: To meet our obligations under applicable laws

Infrastructure and Service Providers

Cloudflare

Our website is hosted on Cloudflare's global infrastructure. Cloudflare provides our content delivery network (CDN), DNS, and edge computing services. Our database (Cloudflare D1), caching layer (Cloudflare KV), and property image storage (Cloudflare R2) all operate within Cloudflare's infrastructure. Cloudflare processes requests and may temporarily log IP addresses for security and performance purposes. See Cloudflare's Privacy Policy.

Stripe

We use Stripe to process payments for consultation bookings and premium subscriptions. Stripe collects and processes payment information directly. We receive only confirmation of payment status and a tokenised reference. See Stripe's Privacy Policy.

Resend

We use Resend as our email delivery provider for newsletters, confirmation emails, and transactional communications. Resend processes your email address and the content of emails we send you. See Resend's Privacy Policy.

Anthropic

We use Anthropic's AI services to generate English-language property descriptions and captions from Japanese-language source material. Property data (not your personal information) may be processed through Anthropic's API.

Meta / Instagram

We maintain a presence on Instagram (@buyjapanproperty) and may use Meta's social tools for sharing functionality. If you interact with our social media content, Meta's privacy policies apply to that interaction.

Cookies and Tracking

We use the following client-side storage mechanisms:

• Session ID (localStorage): A unique identifier stored in your browser to track your browsing session. This allows us to connect your browsing behaviour with your account if you later subscribe or register, enabling personalised recommendations.
• Essential cookies: Required for the website to function, including authentication and security tokens.

We do not use third-party advertising cookies or trackers. We do not sell your data to advertisers.

Data Retention

• Behavioural events (page views, searches, property views): Retained for 2 years from the date of collection, then automatically deleted.
• User profiles (account information, preferences): Retained until you request deletion of your account.
• Newsletter subscriptions: Retained until you unsubscribe. Unsubscribe links are included in every email.
• Payment records: Retained as required by applicable tax and financial regulations (typically 7 years).
• Contact form submissions: Retained for 2 years.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

GDPR Compliance (EU/EEA Visitors)

If you are located in the European Union or European Economic Area, we process your personal data under the following legal bases:

• Consent: Newsletter subscriptions and non-essential tracking
• Contractual necessity: Account creation, consultation bookings, and subscription services
• Legitimate interest: Platform improvement, fraud prevention, and basic analytics

Your data may be transferred outside the EEA to Cloudflare's global infrastructure and our service providers. These transfers are protected by Standard Contractual Clauses and adequacy decisions where applicable.

Australian Privacy Act Compliance

If you are located in Australia, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You may lodge a complaint about our handling of your personal information by contacting us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email to registered users and newsletter subscribers, and posted on this page with an updated "Last updated" date.

Contact

For any privacy-related questions, data requests, or complaints:

• Email: [email protected]
• Address: Yokohama, Japan — operated by japanre.jp